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IOP Water and Sewer: Meter Readings Now Available Online

Exciting News about IOP Water and Sewer Customer Portal Access 

 

As customers may be aware, the Isle of Palms Water & Sewer Commission (IOPWSC) has been busy over the past year upgrading our meter reading system. This work includes replacing water meters to a technologically advanced system that has the highest available accuracies, improved Iead detection capabilities, and many other features and capabilities. This system monitors each meter on the system and allows us to remotely read our meters from the office. Additionally, we have also included a new feature that will allow customers to access their meter reading data online. This feature is called the “Customer Portal”.

The Customer Portal allows customers to access their meter readings, view historical data, and set alerts that the customer defines and controls. Using the alert features provides customers the ability to know if they exceed a user-defined usage that could be an indication of a leak or excessive usage. PLEASE NOTE THAT OUR ONLINE BILL PAYMENT PLATFORM (INVOICECLOUD) CANNOT BE ACCESSED THROUGH THE CUSTOMER PORTAL, AS THESE ARE COMPLETELY SEPARATE SOFTWARE SYSTEMS!

The Customer Portal is a way for the IOPWSC to provide meter reading data to our customers and promote transparency, reliability, and confidence in our customers' meter readings utilizing one of the most advanced metering systems available.

YOU MUST REGISTER ONLINE TO USE THE CUSTOMER PORTAL

How to Start Using the Customer Portal:

  1. You will need a current bill from the IOPWSC and an email address to
  2. Go to https://my-iopsc.sensus-analytics.com/login.html#/signin
  3. Go to the bottom of the screen and cIick on Need to set up an account? You will be directed to the terms and conditions Please read our terms and conditions for using the Customer Portal and click Accept if you agree and would Iike to proceed in setting up your account.
  4. You will be directed to a new screen and asked to enter your email
  5. Once you enter the email address, the system will send you an email inviting you to complete the sign- up Please follow the directions and cIick on the link.
  6. Once you are directed to the web page, you will follow the directions to create your Once created, if you have multiple accounts, you will also find instructions regarding how to add those.

 

IMPORTANT: YOU WILL NEED TO ENTER THE ACCOUNT NUMBER AND THE NAME AS IT APPEARS ON THE BILL PRECISELY  AND IN ALL CAPITAL LETTERS!

Thank you for your patience during our metering project. We hope you will enjoy your Customer Portal experience and the features it offers.

 

Contact the Isle of Palms Water and Sewer Commission for more information:

(843) 886-6148